GenAI that actually knows your guests.
Laasie's AI Concierge combines cutting-edge large language models with proprietary guest preference data no one else can access. Personalized conversations that convert, across every touchpoint.
AI Concierge
Hi Sarah! I see you loved the spa credit on your last stay. Ready to book again? I have a member-only rate with an upgrade waiting for you.
Just now
What perks do I get if I join?
Members unlock exclusive rates, instant rewards, and flexible redemption options including perks, points, or cash back.
AI built for true hospitality.
Laasie combines proprietary guest data with cutting-edge language models to deliver conversations that feel personal, informed, and genuinely helpful because great service starts with knowing your guests.
Proprietary Guest Data
We leverage stay history, reward preferences, booking patterns, and behavioral insights that no generic chatbot can access. Every conversation is enriched with context only Laasie possesses.
Cutting-Edge GenAI LLMs
Built on modern large language models with hospitality-specific fine-tuning. The AI understands hotel terminology, loyalty mechanics, and guest intent at a level generic bots simply cannot match.
True Personalization
While others serve scripted responses, our AI Concierge tailors every answer based on the individual guest profile. It knows what they love, what they have booked, and what they are likely to want next.
Available across
three channels.
The AI Concierge is not limited to the Embedded Loyalty Portal. It powers guest conversations across your desktop loyalty portal, embedded loyalty portal / website widget, and mobile app. One AI brain, everywhere your guests are.
Desktop Loyalty Portal
Staff interact with the AI Concierge through the desktop loyalty portal to answer guest questions faster, with rich guest context and bookable links at their fingertips.
Embedded Loyalty Portal / Website Widget
Embedded directly on the hotel website, the AI Concierge captures visitor intent, answers questions, and surfaces member offers in real time.
Mobile App
Guests chat with the AI Concierge inside your branded mobile experience, getting personalized recommendations and bookable links on the go.
Nine ways the AI Concierge
drives revenue.
From answering property questions to surfacing member-only offers, every capability is designed to convert curiosity into booked revenue.
Property Q&A
Answers questions about amenities, policies, room types, and hotel services in real time with accuracy that reduces front desk call volume.
Loyalty Expert
Explains tiers, rewards, points, perks, and cash back with precision, turning confusion into enrollment and curiosity into conversion.
Local Recommendations
Recommends attractions, dining, and experiences near the property, enriched with member-exclusive offers that drive ancillary revenue.
Offer Surfacing
Surfaces amenities, promotions, and member-only deals at the exact moment a guest is considering a booking, maximizing conversion.
Direct Bookable Links
Provides direct links into the booking engine with member pricing pre-applied, closing the loop on every conversation instantly.
Cross-Property Discovery
Helps guests discover sister properties across portfolios, driving cross-property bookings and strengthening brand awareness.
Intent Capture
Captures guest intent and behavioral insights from every conversation, feeding richer profiles back into your CRM for smarter targeting.
Upsell Engine
Intelligently suggests room upgrades, late checkout, spa packages, and dining reservations during the conversation to grow every stay value.
Reward Recommendations
Suggests the best ways to redeem points, perks, or cash back based on each guest's preferences and upcoming stays, driving higher engagement with your loyalty program and increasing perceived value.
Real questions. Real conversions.
See how the AI Concierge turns casual curiosity into booked revenue through natural, helpful conversation.
AI Concierge
Online now
Can I book an ocean view room?
Absolutely. We have ocean view King suites available for your dates at $289/night with your member rate applied. That's $47 off the public rate. I can drop you directly into the booking engine with this room pre-selected. Ready?
New York Beachside Property - 125 Rooms
A beachside independent property in New York launched Laasie's AI Concierge to drive more direct bookings and deepen guest engagement.
During the first six months after launch, the AI Concierge generated an average of 63 direct reservations per month at an average booked ADR of $232. Guests regularly engaged with loyalty questions, local recommendations, and booking assistance powered by personalized data-driven conversations.
63
Reservations per month on average
$232
Average booked ADR
6 mo
Time to measurable results
24/7
Always-on guest engagement
$87,696
Total revenue generated in 6 months
What the AI Concierge Delivers
+42%
Direct booking lift
3.5x
Guest engagement increase
24/7
AI Concierge availability
Source: Client data, 6-month analysis
Put AI to work
for your guests.
See how Laasie's AI Concierge creates a new direct revenue channel with truly personalized guest conversations.